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Modelos mentais dos empreendedores e sua relação com o desempenho organizacional : um estudo no setor metal mecânico de Caxias do Sul
(2014-04-30)
The concept of mental model is used in areas of knowledge to study the representations of systems, behavioral events and the content of these representations. This paper discusses the influence of these representations in ...
Qualidade da informação, desconfiança, risco percebido e intenção de compra no contexto de compras on-line
(2015-10-02)
Consumer behavior, facing the new options that the internet and online channels offer, has changed the way consumers act and search for the best purchase option. Therefore, the understanding of the antecedents or determinant ...
A relação entre as estratégias de precificação e o desempenho das empresas
(2015-06-08)
The price is one of the main aspects when costumers are choosing products. Factors such as a higher level of differentiation of products, technological developments and globalization of the economy increased the importance ...
Relação entre valor percebido, reputação, confiança e custos de troca como determinantes da retenção de clientes no contexto de serviços de telefonia móvel
(2015-04-01)
Maintaining and expanding relationships with customers in the service area, is to encourage customer retention and thus cause the corporation to be viewed differently by the market. However, the service providers must ...
A prática relacional existente entre um fabricante e seus distribuidores e a percepção de valor do relacionamento na díade
(2014-05-06)
The interorganizacional relationships have attracted several studies of marketing about the theme Relationship Marketing. This paper addresses how the dimension of relationship marketing can influence the value’s perception ...
Retenção de profissionais e a influência da cultura nacional : um estudo em uma multinacional italiana
(2017-07-10)
Studies over the years have sought to understand the professional retention factors in organizations and national cultures that determine or influence the behavior of individuals. This study aimed to determine the job ...
Táticas vinculantes, reputação do provedor de serviços, confiança e compromisso como antecedentes da retenção de clientes
(2016-07-08)
Customer retention can be a competitive advantage for service providers and, from the perspective of relational exchanges, it is essential to understand the determinants that precede, identifying the constructs that ...
Relações entre valor percebido, comprometimento, propaganda boca a boca e intenção de recompra
(2015-10-29)
Although the construct repurchase intention are being studied by many researchers, there are some challenges on the knowledge of the relationships between the determinants constructs or antecedents. For the development of ...
Relação entre inteligência competitiva, cultura da informação, aprendizagem organizacional e desempenho no setor vitivinícola da Serra Gaúcha
(2017-09-29)
Competitive intelligence is recognized as a systematic process, with interrelated phases that aim to analyze data and information, in order to support strategic decision making. However, the use of the results generated ...