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Turnover na hotelaria: estudo de caso da rotatividade de funcionários de uma rede hoteleira de Curitiba (PR)
(2014-05-30)
This work is fundamentally about the issue about tourism and hostelry, configure service management and people management emphasizing the case study about a Curitiba´s hotel chain turnover of staff, by analyzing strategies ...
Procedimento operacional padrão de governança e sustentabilidade em hotelaria
(2014-06-06)
Unlike the idea of common sense, the maid is the protagonist and not supportive of
the organizational system of hospitality and tourism, as it is the leading actress of
housekeeping in hotel management. In a dramatic ...
Indicadores de desempenho na gestão estratégica hoteleira familiar com base no estudo de quatro organizações da região turística da serra gaúcha
(2014-06-05)
The theme of this work is the use of assessment tools and non-financial performance with strategic family hotel based on the study of four organizations in the Serra Gaucha. In support of this issue, we made a theoretical ...