O papel dos atores sociais sobre o processo de inovação social à luz da teoria do trabalho institucional

Abstract

This thesis investigated how the role of social actors in the light of the Institutional Work Theory interferes in the development of the social innovation process. For the investigation, five cases involving social innovation were used. The theoretical approach was based on the denomination of the stages of the social innovation process (SI) from the perspective of the Institutional Work Theory (IWT). The thesis, in its ontology, is centered on the subject-object interaction, epistemologically constructivist, and the phenomenological paradigm was chosen as a paradigm, with a qualitative approach, through the multiple case study method. For data collection, seven tools were used: documentation collection, quantitative records, in-depth interviews, group interviews, direct observation, physical artifacts and participant observation, the latter only in a case study to calibrate the other tools of data collect. 40 people working in the 5 case studies involved were interviewed. Content analysis was used and data processing occurred through the MAXQDA Analytics Pro 2020® software. The main results showed that the roles played by social actors promote the development of stages of social innovation and favor the emergence of new social actors. The idealizing social actor is a precursor of IS, as well as of TTI's approach to creation. The first two stages of IS take place in the TTI creation approach, and the remaining stages in the maintenance approach. The formalization of rules, norms and objectives in writing, through a business plan, an internal regulation or statute, drives the development of the social innovation stages, in particular the sustainability stage. And the IS transformation stage happens at the individual level from the IS prototyping stage and the TTI maintenance approach.[resumo fornecido pelo autor]