Relações entre valor percebido, comprometimento, propaganda boca a boca e intenção de recompra

Abstract

Although the construct repurchase intention are being studied by many researchers, there are some challenges on the knowledge of the relationships between the determinants constructs or antecedents. For the development of this research, was analyze the influence of perceived value, the affective commitment, normative commitment and positive word of mouth marketing about the intention of repurchasing smartphones of a particular brand (world market leader brand). For this, we carried out the theoretical research that approaches the repurchase intention, as well as the understanding and analysis of the constructs included in the research. After that, was implemented a quantitative search using a survey as method. The analysis of the results was made through multivariate statistics, using the technique of Structural Equation Modeling to observe and analyze the components of the object under study, in addition to testing the mentioned hypotheses. The sample consisted of 283 consumers of mobile phones smartphones. The results showed that the perceived value positively influences the affective commitment and normative commitment; that the perceived value by consumers not positively influences positive word of mouth; that the affective commitment positively influences the word of mouth positive; that the affective commitment positively influences the repurchase intention; that the normative commitment positively influences the repurchase intention; and that the word of mouth positive positively influences the repurchase intention a product of the same brand. Therefore, this study provides a greater understanding of the relationships of the determinants constructs or antecedents of intention to repurchase, including in the same theoretical model different constructs that previously had not related.