Indicadores de desempenho como instrumentos de planejamento na gestão da saúde sendo objeto de estudos nos programas stricto sensu em administração no Brasil

Abstract

Health services do not always perform satisfactorily, especially when considering non-profit hospitals. This framework requires challenges for managers in the search for efficiency and effectiveness in the availability and treatment of information to improve hospital management, whether in the public or private sector. In this sense, the development and use of performance indicators or metrics constitute a fundamental element in the construction of efficient management. Within the context of this research, the objective was to identify and describe the contributions of research on health management planning instruments, as well as health performance indicators, carried out in Brazilian Stricto-Sensu Administration programs. In order to reach the objectives, descriptive bibliographic research was developed and in relation to the approach to the problem it is qualitative and consisted of the analysis of dissertations defended in the stricto sensu postgraduate programs in Administration, using the synthesis matrix to extract The informations. The results indicate the importance of using indicators in a differentiated multidimensional view, which conjecture the present health reality and allow the hospital manager, together with the health managers, a direction of care actions in the medium and long term. The indicators presented here are examples, among countless others, that one can try to standardize them in a set of metrics to be used by the Government, hospital manager and society. [resumo fornecido pelo autor]