Análise do processo de desenvolvimento de líderes em uma empresa de telecomunicação cearense

Abstract

With the constant socioeconomic, political and health changes of the present time, there is an urgent need for adaptation in organizations, especially with regard to the active participation of employees in the quest to make companies agile to respond to market needs. This scenario imposes a greater demand on the list of skills and competencies needed by leaders. Therefore, this dissertation aims to evaluate the level of effectiveness of the leadership development program in a telecommunications company in Ceará, having as an investigative problem the effectiveness of the leadership development program in the company studied. The sample was initially composed of 26 employees linked to operational, tactical, strategic and team leadership positions. For data collection, interviews were carried out, based on a semi- structured script with members of the company's board, then a content analysis was carried out in documentary research. Finally, the participant's Self-Assessment scales and the Hetero-Assessment of Impact of Training at Work Scale - Measured in Amplitude, developed by Meneses and Abbad (2003) were used. The results showed that, for the most part, the participants acquired new behavioral skills, as well as they were able to improve the skills already acquired, although this result was not unanimous for all those trained. [resumo fornecido pelo autor]