Gestão de fatores de risco e de proteção psicossociais em empresas de tecnologia da informação

Abstract

The world based on technological processes is moving exponentially, which has an impact on the overall health of workers in this context of digital transformation. This study aims to analyze the management processes of psychosocial risk and protective factors in Information Technology companies from the perceptions of managers in the People Management area. The investigation is based on two theoretical pillars: People Management in Information Technology companies and Psychosocial Factors at Work (risk and protection). The research has a qualitative, applied, transversal, exploratory, and descriptive approach. Data collection took place through semi-structured interviews in the first half of 2022, with managers from the People Management areas of five Information Technology companies located in Serra Gaúcha. The collected data were analyzed using Bardin's content analysis technique and qualitative research analysis software, Atlas. ti. The study made it possible to identify, based on the perceptions of managers in the People Management areas of Information Technology companies, the psychosocial risk and protection factors present in the work environment and their forms of management. The collected data made it possible to describe and systematize the management processes of psychosocial factors in the researched context and were useful to recognize indicators of maturity in the management of psychosocial risks and protection in Information Technology companies. Based on the results, a Psychosocial Factors Management Program divided into five stages was proposed, which will allow managers to be equipped for the strategic management of psychosocial risk and protection factors. The study also highlighted the mobilization capacity of managers to expand organizational support to work teams during the COVID-19 pandemic regarding the critical health care of its members. [resumo fornecido pelo autor]