Aplicação dos fatores críticos de sucesso na implantação de sistema ERP em fábrica de móveis e estofados de porte médio

Abstract

With the increasingly fierce competition among companies, they need to seek alternatives that raise their level both in relation to prices, and in agility in customer service and decision-making by senior management. Enterprise management systems are essential tools in this competitive market, providing more possibilities for companies to seek new ways of planning, controlling, and authorizing their processes. ERP (Enterprise Resource Planning) are integrated information systems that offer the opportunity for managers to conduct their business with real-time information and the possibility of integrating the various departments of the company. In view of this, this project proposes the implementation of an ERP system in a medium-sized furniture and upholstered furniture factory located in Serra Gaúcha, seeking to apply and identify critical success factors during the implementation of the project. To this end, the action research method is used, combined with a qualitative. Interviews wer conducted with experienced professionals in the area, to identify among the ERP systems cited in the literature which is the most suitable for use in this study and to select it as the best approach to be carried out. After defining the proposed approach, the process of implementing the ERP system began, over a period of eighteen months. Among the critical factors identified, the care and details that must be taken in the implementation of this type of project stand out. Such as the involvement of the company's management, given the change in culture, as well as the care, and details in the choice of the system supplier and the training of the staff involved. As a result of this project, the company obtained significant gains, such as more practicality and ease in inventory management, integration of the company's departments, process standardization, waste elimination, and consequently cost reduction, facilitating possible decision-making. As a result, a greater understanding of the critical success factors for ERP system implementation emerged in this medium-sized company context, based on the case study. [resumo fornecido pelo autor]