Análise da relação dos modelos organizacionais e excelência operacional em uma indústria moveleira

Abstract

This study explores the relationship between operational excellence and organizational models in the furniture industry. Operational excellence is defined as the pursuit of processo optimization, waste reduction, and qulity enhancement, while organizational models are structures that determine how and organization is managed and operates. The primary objective of this research is to analyze the relationship between organizational models and operational excellence within the context of the furniture company Florense. To achieve this objective, the theorical framework covers: concepts and principles of operational excellence, measurements of operational excellence, types and characteristics of organizational models, and the interrelationship between these models and operational excellence. The methodology involved a survey conducted in two main stages: gathering and understanding respondents, followed by data analysis. Exploratory factor analysis was used to identify latent factors in the data, based on a questionnaire administered to the company’s employees. The key findings revealed seven critical factors influencing operational excellence, including results orientation, flexibility, value addition in process, autonomy and quality monitoring, employee involvement, improvement methods, and respect. The analysis indicated that Florense is at an advanced maturity stage in operational excellence but identified areas for improvement. Significant insights include the maturity level os operational excellence and the identification of key factors, along with recommendations for continuous improvement. Limitations include the need to validate results in other contexts and sectors. Future studies should investigate the application of organizational models in other industries and define performance indicators to monitor the evolution of operactional excellence over time.[resumo fornecido pelo autor]