Investimentos públicos e satisfação dos cidadãos : uma análise orientada ao planejamento urbano sustentável

Abstract

Cities, while driving economic growth, also concentrate social, environmental, and governance challenges that demand more efficient and sustainable management strategies. International standards, such as the United Nations Sustainable Development Goals (SDGs) and ISO 37120 (indicators for sustainable cities and communities), provide guidelines for assessing urban sustainability. However, significant gaps remain in the practical integration of these instruments into municipal planning. One of the main challenges lies in objectively measuring citizens' perceptions of public investments, due to the lack of standardized indicators and the fragmentation of available data. This study aims to evaluate the efficiency of public investments by relating them to citizen satisfaction in the dimensions of public spaces?recreation, walkability, and urban mobility. Using the Data Envelopment Analysis (DEA) methodology applied to official datasets and survey-based information, the research analyzes longitudinal data from cities with similar profiles - Bento Gonçalves, Caxias do Sul, and Farroupilha. The results reveal that municipal efficiency varies over time, with few instances of consistent performance. Overall, it was observed that increased investment does not always translate into equivalent gains in perceived satisfaction, highlighting the need for greater alignment between public policies and citizen expectations. As a contribution, the research advances the academic field by integrating objective and subjective indicators into a model of urban efficiency. In practical terms, it provides support for the formulation of more responsive policies, guided by statistical metrics and citizen participation. [resumo fornecido pelo autor]