Aprendizagem individual e grupal em serviços empresariais intensivos em conhecimento : um estudo de casos múltiplos

Abstract

This dissertation analyzed the contribution of the interaction between individual learning and group learning to the changes in the organizational learning results of the agents in the KIBS in four teams of the project Business to Business of IES of the RS state. In the search to answer to a research problem and attainment of the proposed objective, it was made a qualitative research, with exploratory and descriptive character, which research strategy was the study of multiple cases, as data collection techniques, interviews were used in depth interviews, direct observation and documentary analysis. The agents, their coordination and team were interviewed until there was theoretical saturation. The analysis of the results was done by posteriori categorization through NVIVO software. From this, the individual learning categories were identified: previous experience; formal learning; learning with others; learning with entrepreneurs; search; analysis; reflection; and experimentation. Facilitator individual characteristics of group learning were identified, which in turn are based on interaction and sharing, from which formal and informal situations emerged. As results, the development of the agent perceived by its behavior change; developing skills and building relationships. At the end, contributions to the organizational practice, limitations of the study and suggestions for future studies are presented.