Governo eletrônico e inovação de processo : estudo de caso do portal do Estado do Rio Grande do Sul

Abstract

The public administration, in its spheres of action, uses mechanisms to intensify and facilitate relations between citizens and governments, through process innovations. With the use of the Internet, the modernization and approximation of the segments of society with the government is perceived, allowing to offer public services in an efficient and effective way. In view of this, the present study aimed to identify the perception of municipal public managers in the use of the electronic portal of the State of Rio Grande do Sul regarding process innovation. For that, a quantitative descriptive survey was carried out with 62 municipal managers from the 497 municipalities of Rio Grande do Sul. As a result, it was observed that the electronic portal allows improvements in public services and agility, helps in the elaboration of Enhances society's interaction with government and the transparency of public acts. In addition, the e-portal is seen as process innovation, which minimizes public administration and user spending, and enables process improvements for the citizen. It was also identified by means of factorial analysis, that the factors were grouped in three factors, being technology, processes, and interaction, not presenting differences between the results of the groups by mesoregions of Rio Grande do Sul. Finally, it was observed although there is a significant correlation between Technology and Processes (0.680), Technology and Interaction (0.740), and Processes and Interaction (0.616), indicating that the better the results of one of the factors in public management, the better the results of the other factors.