Aprendizagem por cenários: uma contribuiçao para a administração da incerteza no contexto da Universidade de Caxias do Sul

Abstract

The complexity and context that the current pressure for change has created for organizations have required them different skills from those privileged in the era of mechanistic organizations. Learning has become one of the key skills for survival and development of modern organizations. Some management models show itself for improving learning capacities of institutions. Thus, this study aims, through research-action, to describe and introduce the concept of learning by scenario of Fahey and Randall. The objective of this work was to develop a set of methodological tools for the construction of scenarios, checking their adaptability in setting the strategic positioning of Universidade de Caxias do Sul. To achieve this purpose, the definitions and concepts of knowledge, learning, organizational learning and learning by scenarios are discussed, seeking the convergence of these concepts for the development of strategies. As it can be seen at this work, the model intends to understand the need of maintaining a balance of the internal and external environments, and meets its primary purpose of, through strategic systemic cognitive process, align the definition of goals. The contribution of the study demonstrates the applicability of the methodology of scenarios and highlights by evaluation of the participants, that the chosen procedures result in the transformation of signification areas.