A rastreabilidade como ferramenta de apoio à gestão em uma indústria de plásticos

Abstract

Traceability is defined as the ability to visualize events throughout a product's history from its origin to the end of its life cycle. The knowledge of its use began in the 1960s, after the publication of an article referring to the quality control of NASA's space systems. Since then it has been frequently applied in sectors such as food and pharmaceutical industry and also in other sectors such as information technology. In this context, this dissertation aimed to propose a systematic implementation of traceability in plastic parts produced by vacuum forming process, identifying the potential results of its use. For this, a systematic literature review of the traceability in the industry was carried out, aiming to identify traceability techniques already studied and to analyze its potential adherence to the type of process . Based on the results of this literature review and considering the dissertation's objective, an action-research was carried out in a medium-sized company located in the state of Rio Grande do Sul, which operates in the plastic sector. The research followed a mixed approach (qualitative-quantitative) and was carried out through participant observation and documentary analysis. The results indicated that the traceability model proposed to the company will allow greater assertiveness in decision making process and in the implementation of corrective actions to eliminate quality problems. It will also transmit safety to the customers in field problems that need recall, through the agility and precision in the implementation of the necessary actions to solve the problems; it will also provide better performance on losses and non-quality costs, facilitating the implementation of corrective actions by means of statistical data generated by traceability; and will stimulate the supply chain integration through the control of the processes involving different actors of this chain.