Método para configuração das necessidades de treinamento de sistemas integrados de gestão empresarial

Abstract

Integrated business management systems, also known as ERP systems, are tools used in business management. Studies referenced in this dissertation show that the implementation of an ERP is a critical process, since it involves the interfaces of people training, business process development and software integration to the business. Based on this context, this dissertation of professional master in production engineering focuses on the development of a method to configure the training needs of ERP systems. This research was applied to assist in the problem of an ERP software supplier located in the Serra Gaúcha. In order to make the study feasible, four cases of analysis of implemented implementations were organized through a method organized in three stages. The first stage consisted in mapping the business of the organization that receives the ERP software. The second step in mapping the knowledge of system users about the business process to be implemented, thus finding the level of the user. The third step is to analyze business data and user level and configure training for system implementation. The results indicate that the structured analysis of the business and the level of knowledge of the user are mechanisms to support the training process, since they allow to combine and compare factors and restrictions that help in the configuration of the training needs. In fact, future quantitative studies must be carried out in order to prove in a larger sample the factors pointed out in this dissertation.