A influência da competência profissional, da inteligência emocional, da produtividade e do engajamento sobre a satisfação com o trabalho em uma ambiente de serviços de saúde

Abstract

The representativeness of the service sector is increasing in a global way and the quality of the services offered is largely determined by the skills, competencies and attitudes of the professionals who provide it. In this context, the efficiency and productivity of human resources are associated with job satisfaction, and for health professionals, the satisfaction has an impact on patient safety, quality of care, service performance and commitment to the organization . Due to this, it becomes relevant to test some antecedents or factors determinants of satisfaction with the work next to a health services environment. Based on this, a Theoretical Model was developed, considering the influence of the constructs Professional Competence, Emotional Intelligence, Productivity and Engagement on Satisfaction with Work. To implement the study, a quantitative survey was carried out, through the application of a survey, obtaining 198 valid cases. As a result, four hypotheses of the five tested were obtained, and Emotional Intelligence positively and significantly influences professional competence and engagement, as well as engagement positively and significantly influences Productivity and Work Satisfaction. In addition, it was possible to verify that these antecedents explain 20,2% of the Satisfaction with the Work of the employees of a health service.