Estudos dos fatores que impactam a integração dos processos de negócio

Abstract

The increased use of Information Technology (IT) has contributed to the integration of processes and automation of administrative and operational systems, providing mobility, cost reduction, among other benefits. In this context, this paper aims to study the factors that affect the integration of business processes. Therefore, this paper reviews the themes that adhere to this theme, such as process mapping, process management, process integration, performance measurement and maturity models, in order to identify the factors that affect process integration. In addition, the method was organized in eight steps and applies a research tool to companies associated with ATISerra and GTISul entities for the collection of survey data, which allows identifying and analyzing these factors. The study shows that the factors management, process types, performance and maturity are responsible for affecting the integration between the processes of the organizations. Future studies show the need for conduction through a probabilistic sample size and not the use of the entire population extract, as well as the application in other scenarios.