Sistemas integrados de informação: benefícios, problemas e mudanças identificados nas escolas de ensino fundamental e médio regidas pela 4ªCRE

Abstract

Information technologies and systems have advanced significantly and are changing management, planning, control and decision-making, including for educational institutions. In this environment, Enterprise Resource Planning (ERP) systems appear as an opportunity for managers to conduct institutions more efficiently as they enable them to exchange information between departments more effectively, improve information within institutions, and improve management. . These systems are increasingly common in industrial, service and commercial enterprises, and their application in educational institutions needs to be evaluated for their contribution to processes and improved management. This study evaluated private elementary and high school institutions governed by the 4th CRE, which implemented ERP systems, identified the difficulties, problems and limitations as well as the benefits, advantages and challenges of using an ERP system in institutions. The method used is a quantitative survey. With the factorial analysis, seven constructs were formed which grouped the variables about benefits and problems of ERP systems. With these new constructs formed the bivariate analyzes found that there are no significant differences in the perception of users of ERP systems regarding demographic variables. That is, regardless of age, position, time in office the perception of the benefits and problems of the systems remain homogeneous. On the other hand, when compared between schools, statistically significant differences appeared. Among the main statistically significant differences is the fact that School 1 does not realize benefits in administrative activities, performance, relationship, control and standardization with the use of the system. Regarding the financial aspects, School 2 and School 7 point out a disagreement about the benefits. Another result found in this dissertation is that in the two constructs formed about problems all schools presented homogeneous results. That is, an agreement about the difficulties users face when using a new system and also agree with users' resistance to adapt to the new system.