Modelo de maturidade de manutenção de classe mundial em ambientes de manufatura de autopeças

Abstract

World-class maintenance is a topic discussed by academics and practitioners and needs applications at industries. This work addresses this gap and aims to develop a world-class maintenance maturity model in auto parts manufacturing environments. In fact, the model is a tool to support the Maintenance Function of organizations in pursuit of levels of excellence. To fulfill this purpose, a research was carried out on the theoretical foundations related to worldclass maintenance. This research was organized through a systematic review in order to establish its relationship with the maturity models. The development of the maturity model followed four macro steps divided into analysis for identification and determination of elements, classification of the pillars of world-class maintenance, definition of the scale for the levels of maturity and description of the levels of each element of the proposed model. The model was validated with the application in six auto parts companies. These companies are located in Brazil, China, India and the United States. Effectively, the model resulted in the analysis of the current situation of each company in relation to the world-class levels of maintenance excellence, as well as the identification of strengths and points for improvement. In addition, the model makes it possible to compare companies in the same business sector. As a suggestion for future studies, it is recommended to apply the model developed in other business sectors and in companies universally recognized as world-class manufacturers. In fact, works of this type would make it possible to develop quantitative elements and a weighting of the importance of the elements used in the model.