Terceirização de atividades essenciais em empresas com produção do tipo sob encomenda : critérios de decisão

Abstract

This study analyzed the decision making criteria used for outsourcing in companies with engineer to order production environment. In order to make this analysis were considered traditional outsourcing models applied to companies with serial production, identifying the similarities and particularities of the custom production environment, i.e. customized products. Thus, were defined three study dimensions based on the models found in literature: business arrangements, core competencies and outsourcing environment. These dimensions were broken down into eighteen study variables. This research has used the technique of multiple cases where, based on the study of dimensions, a questionnaire with twenty eight open and closed questions was prepared. Nine companies belonging to the mechanical metal sector and having an engineer to order production environment were addressed. The results showed, under the contractor's perspective of outsourced services, two perceptions regarding outsourcing: an optimistic and other that use outsourcing to solve immediate problems. Also the following criteria were highlighted, as the decision on outsourcing: focus on core competence of the organization, creating value, solving an immediate problem, transforming fixed costs into variable and cost reduction.