Impactos dos modelos mentais no desempenho organizacional : um estudo no setor metalmecânico de Caxias do Sul

Abstract

Mental models are described as a set of representations, a world view. They are biases and assumptions that impact directly on the individual actions. Based on the theoretical assumptions this study had the purpose to analyze the impacts of mental models of the entrepreneurs on organizational performance. Through the literature it was identified that part of the mental models can be formed by the following dimensions: Knowledge, Emotional Skills, Linear Mind, Relationship, Communication, Strategy, Creativity and Innovation, Vocation. This study validated a scale from a quantitative descriptive research to measure the dimensions of mental models of the entrepreneurs. Data were analyzed by multivariate statistics using the Structural Equation Modeling (SEM) which enabled the tests and analyzes of the proposed hypotheses in this research. By checking the Coefficient of Determination (R2) the research found that 27.1% of the organizational performance is explained by the mental models of the entrepreneurs. The dimensions that most impacted the organizational performance were: (i) Creativity and Innovation; (ii) Communication and (iii) Emotional Skills. Among the contributions of this study, stands out firstly the understanding of how and how much the dimensions influence on organizational performance. Secondly, the validation of a scale to measure the dimensions of the mental models of entrepreneurs and their impact on the organizational performance.