Antecedentes da retenção de funcionários em empresas prestadoras de serviços contábeis

Abstract

With the expansion of the service sector in recent decades and the consequent increase in competitiveness, companies found themselves even more dependent on human capital to face changes. The human resources development is essential since employees are strongly related to the service delivered and to consumers. Therefore, retaining experienced employees becomes necessary to offer quality services and thus stand out in competitive markets. This study aimed to analyze the influence of engagement, empowerment, and satisfaction on employee retention in accounting service providers. To implement the study, quantitative research was carried out, through the application of a survey, and the data were analyzed using multivariate statistics, including the technique in MEE - Structural Equation Modeling, to test the research hypotheses and validate the proposed theoretical model. Data collection took place through self-completion questionnaires made available electronically. The sample comprised 198 employees of Brazilian accounting offices. The study revealed that engagement and empowerment impact employee satisfaction, which impacts employee retention. However, there were no direct effects of engagement and empowerment on employee retention, only when mediated by satisfaction. In addition, it is evident the importance of employees feeling satisfied with the engagement and empowerment strategies so that there are reflections on employee retention. [resumo fornecido pelo autor]