Sistemas de avaliação de desempenho em empresas do setor metalmecânico da Serra Gaúcha

Abstract

The performance evaluation systems are used in the selected companies of the stocks, as well as being of its final objectives. Therefore, the use of performance evaluation systems is essential for your organization to improve its processes and maintain its efficiency in the market. Inserted in this context, the present work aimed to analyze the use of performance evaluation systems in companies of an important industrial sector in the State of Rio Grande do Sul: the metalworking sector of Serra Gaúcha. Therefore, going from a systematic review of the literature, a qualitative research was developed, carried out through in-depth interviews with large companies in the study sector and document analysis. The data obtained from the interviews were provided to content analysis procedures and, later, complemented by document analysis. This does not occur well as a triangulation of data, as a confrontation between the companies evaluated as and how the performance evaluation systems used are observed. The results indicate that each company has its specificities regarding the application of such systems. In general, as companies have recent systems, but all have obtained positive results after applying or improving them. In general studies, the results of this research indicate that performance tests can be adapted to the reality of each company in terms of performance levels of technical, operational or operational performance assessment) and to practical dimensions, to the reality of performance (performance aspects) on which the evaluation is guided). In the studied companies, performance evaluation is oriented to mainly individual and strategic levels, and to companies focus on the financial dimension of performance evaluation. [resumo fornecido pelo autor]