Aplicação do Sales and Operation Planning (S&OP) em uma empresa metalúrgica : um estudo de caso

Abstract

This work addresses the analysis of the current situation of a company that performs the transformation of carbon steel raw material, generating in its final processes several products. In addition, the company has an electrical components area that uses polyurethane, nylon and copper materials, among others, to diversify its product lines, but the focus of the work will be on the metallurgy industry due to the great potential for growth. market and the restructuring objective that the company is pursuing. Together with the company's management, it was identified the need to develop and implement a method that seeks to integrate sales planning and operations with the company's internal processes, aiming at better integration between the factory and meeting future demand, or that is, what the company should do in its processes to meet this demand at the lowest possible cost, maximizing profit and improving the level of service desired by the customer. One of the methods to meet this need of the organization is called S&OP (Sales and Operations Planning), known as sales and operations planning, which seeks to meet production needs based on demand. After the analysis and observations, it was concluded that there is a need for an improvement proposal for the Industrial Management level, thus facilitating decision-making through production indicators and demand forecasts in order to make the company more agile, effective and efficient in relation to market demands. For this, specific theoretical references on S&OP were addressed in Journals published in databases such as Scopus, Science Direct, Elsevier and Google Scholar, also covering some methods such as continuous improvement programs, identification of losses, calculations of indicators, among other concepts. that served as structuring for the proposed theme. The items produced were grouped into 6 clusters, with similar behaviors for the purpose of applying sales forecast models. As main results obtained, it is highlighted the possibility of making sales forecasts and calculating the respective resources needed for production, in addition to observing a cultural change in the company, making management more assertive, with greater transparency and involvement of all sectors involved. [resumo fornecido pelo autor]