TCMM© - Traceability Capability Maturity Model [recurso eletrônico] : modelo de maturidade para a capacidade de rastreabilidade em indústrias calçadistas

Abstract

Traceability is defined as the capacity to access all information related to what is being considered for an asset throughout its life cycle, be it a raw material, machine, product, stock or transport. The footwear industry, strategic for the country, presents many losses in its internal and external processes linked to the production chain and the development of products and processes, with implications for the consumers. Therefore, there is a potential to be explored within Industry 4.0, aiming at the application of traceability with implications for the reduction of waste and raising the service level of companies, in order to be more competitive and eliminate losses within processes. However, traceability decisions in the Footwear Industry are linked, more than just to new technologies or processes, to a Business Model, and so far there is no tool in the literature that supports traceability decisions based on a systemic view. Thus, the general objective of the work was to develop the TCMM© - Traceability Capability Maturity Model: Traceability Capability Maturity Model of Footwear for the Footwear Industry. Therefore, this idealized model can serve to understand the traceability needs versus its current capacity for traceability, from the pillars of Processes, Technology, Business Model and Information Model. As a research method, the DSR (Design Science Research) approach was used, based on the development of an artifact, in this case the maturity model, prototyping in an information system, as well as an evaluation of its reliability by specialists in the dimensions of the model and in a real case, a footwear industry of national and international reference, including its adherence to this class of problem. For the model evaluation stage, a decision-making support software was developed, which allows the company to diagnose and evaluate its maturity level, configuring the weights of the attributes according to the context of the organization. In the field test, both model and tool made it possible to reliably assess the reality of the world-class benchmark company in the Footwear Industry, demonstrating consistency in relation to the dimensions and indicators selected. Thus, with these results, a Maturity Model for the Assessment of Traceability Capacity for Footwear Industries was validated, as well as a diagnostic tool, which provides a reference for companies to evaluate in an integrated way the perception of multiple areas, such as engineering, IT, strategy, marketing and commercial, as well as build your traceability implementation Roadmap according to your specific need, analyzing the gaps between the desired need and the installed capacity, as well as observing tradeoffs for investment decisions. [resumo fornecido pelo autor]