Percepção dos profissionais da área da saúde sobre o processo de acreditação hospitalar nivel I (ONA) - caso do Hospital Geral de Caxias do Sul

Abstract

Accreditation is the procedure for the evaluation of institutional resources, volunteer, periodic, secretive and confidential, which tends to ensure the quality of care through previously accepted standards. This work was performed at the Hospital General de Caxias do Sul (HG), a nonprofit education organization that caters exclusively to the single Health System, located in the Serra Gaúcha. This dissertation aimed to verify the perceptions of health professionals in the implementation of the accreditation process level I-ONA, as well as identify the strategies used by health professionals for the maintenance of the accreditation process, and the Organization of assistance and administrative processes of the hospital. Was also analyzed the strengths and weaknesses identified by the accrediting institution institution. The methodology used was qualitative and quantitative, exploratory and descriptive purposes. Content analysis was used according to Bardin (2010) for the treatment and interpretation of qualitative and quantitative data with the use of Likert scale, data were analyzed through descriptive statistics, student's t-test and analysis of variance not parametric. The results showed that after the accreditation process, the health professionals perceived improvement in quality of care, and in the perspective of these professionals, engagement, responsibility, involvement, motivation, participation in planning, access to material resources and to adapt to the process were the factors that contributed most to the perception of improvement of the quality of the assistance It was also reported by managers and directors to change the culture of the institution. It is hoped that this study bring theoretical subsidies to hospitals with the characteristic of institution studied to use this information in the reorganization of their assistance and administrative processes in order to achieve the desired certification. As a suggestion for future work, perform the comparison between nursing technicians and nurses to identify the existence of differences in perception and also assess their perceptions and commitment to the pursuit of the level II hospital accreditation.