A prática relacional existente entre um fabricante e seus distribuidores e a percepção de valor do relacionamento na díade

Abstract

The interorganizacional relationships have attracted several studies of marketing about the theme Relationship Marketing. This paper addresses how the dimension of relationship marketing can influence the value’s perception of the relationship, seeking to extend the benefits and reduce costs for those involved in the marketing channel. As the success or failure of a relationship cannot be expressed simply from the perspective of a single organization, otherwise, it may be perceived differently by the two parties, this study proposes to make an assessment within a perspective of the dyad. From the use of scales theoretically already validated, it was conducted a survey research involving staff frontline of a manufacturer buyers and distributors of the products of the manufacturer. This survey enabled an investigation of the interrelationships of the constructs formers of the behavior of business relationship, such as dependency, trust, commitment, comparison level with alternative partners and investment in the relationship and the results of the business relationship, through the value of relationships. Thus, from a theoretical model a validation was done using the construct relationship value as the performance of the relationship. In the academic environment, the results confirmed the hypotheses suggested in the theoretical model, contributing to assessment of interorganizational relationships on the perspective of the dyad. Reviews of the two poles allowed identify the differences of perception in the relationship, particularly the relationship between dependence with comparison level and trust with commitment. At the management level, understanding the differences will enable organizations to take appropriate strategic initiatives that will contribute to increase the perception of value in the business relationship.