A hospitalidade no atendimento ao acompanhante de convalescentes nos hospitais de Caxias do Sul - RS

Abstract

Hospitality covers not only the commercial sector and the market, but also the people and relationships between them, involving exchange relations, in the economic, social and psychological spheres. Health institutions must be attentive to human exchanges, through the provision of differentiated and humanized services not only to patients, but also to people who accompany them; services of the hospital environment are a fundamental part for the recovery of the patient. Keeping these concepts in mind, a literature review was made, related to Hospitality in hospital environment - Hospitality, Hospital Hospitality and Services for Convalescent Companions - to grasp a better understanding of the subject. The research - a multiple case study - was conducted in hospitals in the city of Caxias do Sul, Rio Grande do Sul, Brazil, in order to study how hospitality is being perceived by hospital companions. The data collection used as the basis of the research an online form that determined the possibility of establishing a confrontation of answers. Through the crossing of the data obtained, the analysis of the results focused on the hospital services of the municipality was developed. [resumo fornecido pelo autor]