Conectar-com socialidades e práticas do trabalho de balconistas de farmácia

Abstract

This thesis explores the literature on strategy and strategy as practice to get to the texture of practices of Silvia Gherardi's perspective, specifically her most recent developments on the idea of agencement -translated as connecting-with. The aim of the research was to understand the connecting-with of working practices in pharmacies, focusing on the working practices of pharmacy assistants. The research methods used were: narrative interviews, shadowing, Interview to the Double and Walking-as-method. The esearcher's experiences, such as his experiences as a worker in the area, were also mixed into the thesis narrative. From the empirical field, three sections were constructed with the following themes: working practices, learning of working practices and ethical issues. The first section is that of the rhizome-pharmacy, where the production of a managerialist lifestyle and consumption through the pharmacy segment was identified as predominant. In this context, perverse retail practices are revealed, the variation of pharmacies as actors and means of the rhizome, and the co-creation of needs in customers based on what the pharmaceutical industry develops. In the second section, work practices and learning processes were identified, with emphasis on learning reasonable practices (in the search for lower risk in action) and the practice of the body-in-use. The third section addresses ethical issues, where it was understood that sales define the ethical code that companies work with, with its main influences coming from social practices that are primarily external to organizational practices. The concept of connecting-with makes it possible to show that there are intentional practices outside the organizational context that become constitutive of it, supporting the argument that organizational strategy is a minor practice in the texture of organizational practices, co-constituted by other practices of sociality and dependent on the context in which it occurs. The panorama revealed is that the pharmacy clerk is a minor actor in a game of power forces, which causes him to erase himself and constructs epistemic injustice, denying him to be a subject of knowledge in sociality. [resumo fornecido pelo autor]