Impactos organizacionais da implementação do ERP SAP : absenteísmo e turnover pós-go live

Abstract

This study investigates the impact of SAP system implementation in a fuel retail network, analyzing employees' reactions to organizational changes, with a focus on absenteeism and turnover. Using a mixed-methods approach, it combines quantitative indicators to measure absence and turnover rates before and after the implementation, alongside qualitative interviews to capture the perceptions of current and former employees. The results indicate an initial increase in absenteeism and turnover during the early Go-live phases, followed by stabilization in subsequent stages, driven by continuous support and improvements in training. Cultural resistance to change was a significant challenge, particularly in adapting to more formalized processes, requiring greater leadership engagement and practical training. The study concludes that the success of the SAP transition depends on detailed planning, adequate training, and active leadership support, which are essential to mitigating impacts and ensuring effective adaptation. [resumo fornecido pelo autor]