As sete dimensões da gestão do conhecimento das empresas de material plástico do Rio Grande do Sul

Abstract

Organizations are composed of systems that span multiple variables, which can be called dimensions. These dimensions aim to understand the functioning and complexity that organizations have. Thus, according to Terra (2005), the seven dimensions of knowledge encompass: (D1) Strategy and top management; (D2) Organizational Culture; (D3) Organizational Structure; (D4) Policies and practices for the administration of Human Resources; (D5) Information Systems; (D6) Measurement of Results; And (D7) Learning from the environment. The general objective of this dissertation is to analyze the managerial practices perceived by the managers of the industries associated to the unions of plastics of Rio Grande do Sul, in relation to the seven dimensions to promote knowledge, as well as to construct a model capable of quantitatively measuring the managerial practices Of managers. The methodology is a quantitative exploratory research, using a structured questionnaire following the five-point Likert scale adapted from Terra (2005), made electronically via Google Doc's® and physically on paper. The acquired results supported the hypotheses formulated for this dissertation. It can be verified that the 7 dimensions have a positive impact on Knowledge Management that can be confirmed. It stands out as the finding of this dissertation, the complete theoretical model able to measure the practices perceived by the managers including the respective variables of control. For future studies, in other segments and companies, it is suggested to apply the validated research instrument.