A interação entre a aprendizagem formal e informal para o desenvolvimento de gestores: um estudo de caso em uma Instituição de Ensino Superior

Abstract

Organizational learning highlights the skills and processes of knowledge construction and utilization for learning in the organizational context. The need for evolution and continuous organizational changes have required managers willing to learn and develop new skills to adapt to new organizational formats. In this context, the objective of this study was to analyze how the interaction between formal and informal learning, at the individual and group level, in a qualification program for managers of an HEI, contributes to the development of management skills. To achieve the goal, a single case study was conducted as a research method. As a method of data collection, documentary research, participant observation and semi-structured individual interviews were conducted with fifteen managers who completed the five modules of the Manager Qualification Program. In the sequence, the data were analyzed considering the macrocategories: formal learning, informal learning, facilitating factors and obstacles to learning and skills, the other categories emerged a posteriori. NVIVO 10 software was used to analyze the results. The results obtained from this analysis enabled the development of the proposed conceptual scheme, which identified formal and informal learning practices, formal and informal learning processes, facilitators and obstacles to learning and interaction between formal and informal practices and, Finally, it identifies the competences developed from the interaction between them. In this way, the managerial competencies identified were developed through individual and group learning processes resulting from the interaction between the formal and informal learning practices present in a Qualification Program of Managers of a Higher Education Institution.