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Valor percebido, reputação, confiança e custos de troca como determinantes da retenção de clientes
(2014-04-28)
In service firms, the maintenance and expansion of relational exchanges strengthen customer retention as a differential among the competitors. In order to qualify companies to adopt strategies of customer retention, it is ...
Antecedentes da intenção de recompra dos consumidores no contexto de compras on-line
(2016-05-11)
The emergence of the internet and its popularity led to a change in the way we conduct business operations, what caused online shopping growth. These operations depend on perceptions and attitudes that make consumers ...