A gênese das capacidades dinâmicas: contribuição da aprendizagem experiencial para o sensemaking em contextos de mudança organizacional

Abstract

Experiential learning is the process whereby knowledge is created through the transformation of experience. In this process, sensemaking, or making sense, becomes essential to transform reflection into action, reaching new behaviors and understanding of situations of change in organizations, in view of the nature of current and future capabilities involved. The objective of this thesis was to understand and analyze how the dynamic capabilities are developed from the interaction between sensemaking and experiential learning in contexts of organizational change. The proposed methodology was the study of multiple cases, involving triangulation with in-depth interview, direct observation and documentary analysis in four companies from different sectors that were going through processes of organizational change. Thirty-three interviews were conducted with executives who participated directly in this phenomenon in the companies studied. The data analysis was through Grounded Theory, aided by NVivo software®. The results showed that experiential learning, both from the formal and informal approach, within the context of organizational change, guided by a continuous need to make and give sense (sensemaking and sensegiving), resulted in the development of different dynamic capabilities through the combination, construction and reconfiguration of internal and external resources and knowledge, operationalized by multidisciplinary teams formed by customers, users, employees and specialists in order to generate ideas, market and business understanding, tangible in the innovation of products, processes and services, for the purpose of delivering more value to the customer. Thus, as a result of this interaction, a framework was built and validated considering the genesis of dynamic capabilities in a context of organizational change and interaction between experiential learning and sensemaking. [resumo fornecido pelo autor]