Gestão de processos e operações na área de assessoria em segurança do trabalho

Abstract

Process management seeks to promote the company's performance and optimize results through the implementation of process improvements, through analysis, standardization and improvement of operations, ensuring that all employees participate strongly in the processes and are committed to quality and efficiency. This work aims to: identify, map, analyze, identify opportunities for improvement, elaborate what was proposed and apply the improvements in the processes and operations of a workplace safety advisory company. The methodology used in this study took place through bibliographic research and case study. Through this case study, it is possible to identify what are the processes and operations existing in the company, identifying their flaws, followed by proposals for improvements to increase their productivity, later, POPs were elaborated for the stages considered critical. Afterwards, POPs implantation training was carried out with all employees and then the POPs were implanted. In addition to generating greater security and control over the processes that compose it, enabling the achievement of better results and acquiring greater competitive advantage, the standardization of processes has come to be characterized by several authors as the most appropriate tool to promote this greater effectiveness in organizations and improve the quality of services. [resumo fornecido pelo autor]