Processos de aprendizagem organizacional e indicadores de desempenho para tomada de decisão : estudo de caso com gestores de empresas produtoras de maçã do município de Vacaria

Abstract

The Organizational Learning can be considered a continue process of appropriation and creation of new knowledge in individual, coletive and organizational levels in an organizational context. The development indicators are tools of control to take a good decision. Considering that the Organizational Learning can bring so good or bad results (stopping the goal), it interferes in the development of the individual skills, as a result it is supposed a relation among the capacity to check and use the development of the indicators. The goal of this was to analyses, the contribution of the Organizational Learning process, as well as formal or informal, in the interpretation and in the use of the developed indicators to take a decision. The methodology used was a study in multiple case, which allowed us to check more deeply the results. From a developed concept having as base the theory reference, it was elaborated a schedule of interview in deeply, checking documents of the company and its structure to valid the answers. The selected companies are apple producers, located in Vacaria city, in Rio Grande do Sul state. It was made 11 interviews with managers, among them directors and financial coordinators. The selected analyses method was an analyses of the context, more specified the context analyses by the mixed data. The results show that the developed indicators and organizational learning are related in the developed skills by the individuals and that affect the decision made. It means that, the linking is in the work together with both sides and in the same time proving that one is not consequence of the other.in the analyses as these way of learning contribute to take a decision, through the interpretation of the indicators, we can put as the best result the fact that its dynamic be individual and social. Among the ways more mentioned as contributive to take the decision, they are in reflection and experience. It also deserves a special attention the ways of learning by interaction in groups, trainings and changes in perspective. The mainly contribution was to identify more aspects related to the ways of learning, highlighting the dynamic and complexity of the relations with the decision made. So, it was made a concept able to bring up the dynamic of the decision made in relation to the Organizational Learning and the development of the indicators. In relation to the business world, the study contributes to check the learning, as a way of getting competitive advantages, mainly in the relations checked with the difficulties in the ways of learning, which can impede its development.