Implementação de técnica, ferramentas e métodos para promover a excelência da qualidade em uma indústria metalúrgica da Serra Gaúcha

Abstract

As a result of the growing appreciation of customers' needs and as a way of guaranteeing their permanence in the extremely competitive market, management had to treat quality as means for survivability. The company already has a great regard in the market in which it operates, it also has good sales and a good manufacturing organization. However, if some existing quality concepts are added to the existing structure, it will certainly improve even more, reaching the excellence that managers so want. Therefore, with this dissertation, it is intended to show the need to identify existing problems and for each opportunity for improvement to bring a sequence of techniques, tools and methods to promote quality excellence within the organization and thus exceed expectations and also gain new customers. Therefore, the theoretical framework brings some literary alternatives that can add in the efficiency of manufacturing and assembly processes. To improve the results, a work method was created that forms teams to identify problems and, in an organized way, analyze and establish action plans, which, if well planned, can bring very favorable gains. For that, it is necessary to train the leaders, improve the manufacturing and assembly stages and develop indicators to assess the efficiency of the processes, thus establishing a cycle of continuous improvement. With the progress of the actions, it is possible to observe the evolution of quality in all sectors. Comparing data recorded over a period of six months and evaluating the results, an evolution of quality in the manufactured products is perceived. In 2019, 69,576 manufacturing orders were registered, with 1,658 occurrences related to quality. In 2020, 61,317 orders were put into production, with 864 occurrences. Analyzing the two semesters it is possible to identify a decrease of 52.11% in the occurrences in 2020 with only 13.41% less orders. [resumo fornecido pelo autor]