Dinâmica da inovação no serviço público da atenção primária à saúde

Abstract

The theory of innovation has developed intensively in recent decades, including the analysis of innovation in public health. Moreover, the services sector accounts in several countries, including Brazil , annual growth rates in excess of all other sectors of the economy. The Primary Health Care (PHC) is the essence of the reorientation and restructuring of many systems (OPAS, 2005), it acts as a core organizer and integrator of network services and promotion, prevention and rehabilitation of health. Given the importance of the issues guided by the aim to encourage better health in populations from the complex network of APS (MENDES, 2007), and understanding the importance of innovation in services for organizations , the aim of this thesis was to analyze the dynamics of innovation in the public service of APS. Considering the public environment, it was proposed that the APS has a structured logic for the development of innovations from ongoing interactions between different agents in the production of the service. To achieve this central proposition was the need to design holistically development, integration and impact of innovation in the service sector. The methodology used was an exploratory and descriptive divided into two stages of research. The first stage of the research used a semistructured interview to identify the typology of innovation in the industry and understanding of the innovation process. Also, we used a structured questionnaire to analyze the quality of the service under the guidance of APS. The second stage of the survey provided for the use of a structured questionnaire in order to identify the capabilities and preferences mobilized by agents for the occurrence of innovations. Made use of multivariate analysis of the collected data involving qualitative and quantitative techniques considering two steps. The main results show the identification of fifty six innovations related to quality of service under the guidance of APS. Also show a preponderance of server capacity in mobilizing innovation that permits configuring the innovation process in the public service of APS contributing in the design of an evidence – based approach to innovation.