Proposta de um modelo de avaliação de desempenho aplicável a cadeias de distribuição internacional

Abstract

A basic principle of organizational management is that it is not possible to understand, manage, or improve what cannot be measured. Performance measurement enables organizations to understand their current position and establish future objectives. However, designing a performance measurement system is a complex task, as organizations must consider not only their internal processes but also the dynamics and interdependencies of their global supply chains, which involve external risks, uncertainties, and increasing sustainability requirements. Within this context, this study aimed to propose a structural model capable of identifying the management enablers that influence the performance of international distribution chains. To achieve this objective, a literature review was conducted, from which 15 articles presenting performance measurement models or analyses of existing models were selected. Based on this review, a framework was developed by integrating elements from the main models identified in the literature. Subsequently, a structured questionnaire was developed and applied to a sample of 55 companies in the Brazilian furniture industry. The collected data were analyzed using descriptive statistics, confirmatory factor analysis, and multiple linear regression. The results showed that the Continuous Improvement construct had a statistically significant influence on four of the five performance constructs analyzed, making it the most consistent organizational enabler in the proposed model. The Responsiveness/Flexibility and Resilience constructs also exhibited positive and significant relationships with different dimensions of organizational performance, whereas Visibility and Collaboration did not present statistical significance. Additionally, the External Factors dimension was excluded during the model validation process because it did not meet the criteria for internal consistency and convergent validity. Overall, the findings demonstrated partial support for the proposed framework, indicating that performance in international distribution chains depends primarily on the development of organizational capabilities related to adaptation, learning, and responsiveness to changes in the competitive environment. The main limitations of this study include the relatively small and heterogeneous sample, as well as the exclusion of certain dimensions and constructs during the validation process. These factors limit the generalizability of the findings and highlight opportunities for future research involving other economic sectors and international contexts. [resumo fornecido pelo autor]