Promovendo mudança organizacional a partir da aplicação do business process management em uma empresa de máquinas agrícolas

Abstract

Organizational change is no longer a new concept within organizations. Aspects such as pace growth, complexity and unpredictability are forcing companies to make changes. Those who still want to remain in a market of high competitiveness and constant turbulence should pay attention to promoting successful organizational changes. Therefore, the work proposed to promote organizational change by implementing the Business Process Management (BPM) concept in the Production Planning and Control (PCP) area of an agricultural machinery company. After reviewing the literature, an organizational change plan was developed based on Kotter's methodology (2017). First, a sense of urgency was established in the company and a skilled work team was defined. Then, the development of improvements began through the BPM cycle, where the process was designed and analyzed to identify opportunities for improvement. Subsequently, four action plans were implemented, with a follow-up in each of them to verify the performance of the implementation, through previously established metrics. Finally, the results obtained were presented, showing a 40% increase in the production of machines and a 4% reduction in the rework rate after the implementation of the change plan. In addition, positive reactions from employees were also noted, such as less resistance to change and greater commitment to tasks. These actions are significantly interfering with the company's cultural change. [resumo fornecido pelo autor]