Avaliação da satisfação de treinamentos corporativos em uma empresa de grande porte

Abstract

This thesis presents an analysis on training where in the context in which organizations are inserted, among their competitors, training is a tool that helps to develop their employees to leverage and sustain their competitiveness. The training process helps the organization that often seeks to improve the skills of its employees, which gives them a competitive advantage over their competitors. The development of these practices helps the organization in the development of potential, workforce, commitment, and interaction, which empowers the individual in the work environment. Based on this, the objective of the study is to identify the relationship between job satisfaction and corporate training. About studies related to training, whether they are called competence development programs, corporate education, training, or development programs. The present study used a training evaluation questionnaire, it was developed mainly for practical use, but it is also applicable to field research and covers short- and long-term training results. From data collection, the survey had 332 respondents who are employees of the company Marcopolo structured a factor analysis which shows that the survey had stability in the data. As the great results obtained in the research, it is evident that people feel valued and recognized for participating in the training, consequently satisfied with the work, which generates the best results in terms of quality, productivity and delivery. It is suggested that future research replicate the study, and theoretical and practical implications are discussed. [resumo fornecido pelo autor]