EXPDP : proposição de um artefato baseado na indústria 4.0

Abstract

Technological development drives companies to seek new ways to increase their share in business. Industry 4.0 emerges as a new paradigm, involving the connection of physical and digital technologies in all phases of the business. The integration of these technologies allows greater customization of products/services and reduces development and launch time. The Stage-gate model, a product development technique, can be applied to integrate Industry 4.0 enabling technologies and foster the value aggregation process. Thus, the objective of this thesis is to develop a Smart product/service model applying the Stage-gate method, using the DSR - Design Science Research methodology. The quantitative phase of the research was conducted through a survey with 250 companies in the metal-mechanic industry of the Serra Gaúcha region, measuring the importance, maturity of enabling technologies, and the product development process. Normality and scale reliability tests were performed, followed by frequency analysis, descriptive statistics, and correlation analysis between enabling technologies and the product development process. In the qualitative phase, evaluations were conducted through semi-structured interviews - three interviews in version one of the artifact with academic experts and two interviews in version two of the artifact with two product development professionals. Improvements were suggested during the qualitative evaluation, which were subsequently corrected and evolved into version three of the artifact, named EXPDP. The EXPDP aims to integrate Industry 4.0 enabling technologies through the Stage-gate approach. The research proposed the integration of ten activity protocols in the Stage-gate method to develop a Smart product/service model. The combination of bibliometrics and integrative systematic review allowed for identifying research gaps and obtaining a comprehensive view of the current state of knowledge in the field. The assessment of the importance of Industry 4.0 in the metal-mechanic sector and the measurement of Industry 4.0 maturity were addressed, highlighting challenges and improvement opportunities. The developed artifacts showed that the proposed tool meets the identified demands, with the potential for future enhancements. [resumo fornecido pelo autor]