Hotelaria hospitalar: um estudo de caso no Hospital Divina Providência

Abstract

Currently, is possible understand that some hospitals to turn his image, leaving to be an area of disease but rather an environment of health. There are similarities between the hotel and hospital services and the implementation of the concepts of hospital catering services may be relevant. In order to ascertain whether the conditions of the estructure and service sectors related to the hospitality of the hospital are decisive in choosing a hospital by the patient, a study was conducted in the case of Divine Providence Hospital. To this end, these conditions were analyzed through application of questionnaires to patients and associates, interviews with managers of the hospital and direct observation in sectors related to hospitality hospital. This study finds that the influence of the physician is crucial in choosing a hospital, but the estructure and service organization of hospitality hospital are also relevant in this process.