Aprendizagem em nível organizacional através da interação entre o formal e o informal no desenvolvimento de aplicativos em uma instituição financeira

Abstract

Advances in information technology transformed the supply, development and consumption of financial products and services. However, IT investments alone do not promote a sustainable advantage, the way the organization drives its investments by building IT resources and knowledge are factors that determine its effectiveness. Thus, organizational learning acts like a bridge between IT competencies and organizational performance, helping to achieve sustainable competitive advantage. In this context, this research aims to analyze the contributions of learning at the organizational level through the interaction between formal and informal, during the process of developing new IT applications, in a financial institution. Thus, searching for the answer to the research question: How do the contributions of learning at the organizational level through the interaction between the formal and informal occurs during the process of developing new applications, in a financial institution? A qualitative case study research will be conducted in the technology department, of a financial institution. The triangulation method between three data collection procedures will be used: semi-structured interview, observation and documentary consultation. Nine interviews were carried out until theoretical saturation was obtained, the data analysis was carried out with posterior categorization using the NVIVO 11 software. The results obtained from this analysis enabled the development of the proposed conceptual scheme, which considers formal and informal learning as complementary, and presents the interaction between processes, facilitators and limiters of learning, groups that form and organizational memory, and through this, innovation occurs and new knowledge is assimilated by the organization from the existing practices, routines, context, individual interests and culture. In this way, the organization's new knowledge is built on the relationship between learning processes and information technology.