Turismo, hospitalidade urbana e acessibilidade: estudo aplicado aos museus municipais de Caxias do Sul - RS

Abstract

Considering that all people should have the right to free time and leisure, it is identified the need to think of cities for residents, visitors and tourists, based on the premises of citizenship, quality of life, urbanity and social inclusion. In this context, the demands of accessibility are approached in their most varied dimensions, considering it as the way to guarantee everyone’s right to come and go in society, without barriers or discrimination. From this theme, knowledge is combined with a multidisciplinary perspective, dealing with epistemological, urban-architectural, social, cultural and inclusive approaches to tourist activity and urban hospitality. This relationship is still reinforcedby thinking about tourism based on the basic principle of displacement, which is considered indispensable for everyday life in the dynamics of societies. In addition, the segment of cultural tourism stands out, in which people move to places outside of their daily lives in search of new experiences, meetings and knowledge, a practice that can be related to the visitation of museums. In this sense, this research aims to make a diagnosis of architectural, communication and information accessibility in cultural facilities in Caxias do Sul, having as objects of study the museums administered by the Municipal Government, proposing adaptations in accessible and inclusive conditions for existing barriers. Of exploratory and descriptive character, it presents a qualitative approach, having as subject people with disability or with reduced mobility. It relies on Max Weber's comprehensive methodology and the formulation of an ideal type based on successful experiences in accessible tourism, public policies, laws and regulations in force in the country. It also uses bibliographical research, structured interviews, discursive textual analysis and survey research as methodological procedures to reach the proposed objective. As a result, in general, fragilities and potentialities are observed in local municipal museums, which can be adapted to minimize barriers and foster local tourism planning and practice. Although it is thought of an ideal model, there are a variety of situations that condition the execution of a unique solution, being necessary to analyze each specific case. It is perceived the conflict between accessible interventions and the preservation of the built historical patrimony. But it is considered that the preservation of goods transposes the materiality and must allow its usufruct by all, without restrictions. It is noted that there is still a long way to go by raising awareness and adapting the ideal conditions of accessibility, eliminating tangible and intangible barriers. Thus, it is considered as a demand for citizenship to be reinforced by public policies of inclusion in the most diverse spheres of society.