Hospitalidade no trabalho dos comissários de voo: aproximações teóricas na perspectiva do cuidado

Abstract

This study addresses hospitality in the work of flight attendants, aiming to establish theoretical-analytical connections between hospitality and the professional activity of flight attendants in the perspective of care. In this sense, this research of qualitative nature and hermeneutic approach is predominantly theoretical and documentary. Methodologically, besides the interpretative outlook provided by the hermeneutic approach, we also use analytical theories of the discourse, especially Bakhtin's theory that consider the historical, social, and cultural context for textual interpretation. Theoretically, regarding the reflections on hospitality, this research deals with this concept based on two trends: the trend of the gift and social bounds (CAMARGO, 2004, 2006, 2007, 2008, 2015; DERRIDA, 2003; MAUSS, 2003; PERAZZOLO et al., 2016; PERAZZOLO; PEREIRA; SANTOS, 2014; PERAZZOLO; SANTOS; PEREIRA, 2013), and the commercial trend (LASHLEY, 2004; LOCKWOOD; JONES, 2004). Nevertheless, the core of the research is on the intersections between both domains. In this sense, the reflections of Camargo (2013) and Gotman (2009, 2019) also contribute to understand the role of hospitality in flight attendants' work. As a result, we can state that care, even with the historical changes in this profession, is a path for the hospitality offered to airline customers, even though flight attendants by their contractual law have to zeal for the safety of customers. Thus, care emerges as a contractual law but goes beyond it: it can be understood as an intrinsic quality of flight attendant's job because there is always the possibility of "something more" in the hospitality offered by force of law. [resumo fornecido pelo autor]