Passeio de trem Maria-Fumaça: os diferentes olhares

Abstract

This study had by purpose to investigate if attractive tourists and the aggregate services to the Maria-Fumaça Train Trip take care of the tourist expectations. The adopted paradigm was the qualitative cut serving itself of the descriptive methodology type case study. Documental analysis, comment, interview, verbal history, questionnaire, descriptive petition, field note, and verbal reports register were used as instruments for information collect. The study participators were definite protagonists as being the several tourists categories studied, the playful entertainers and the trip manager, beyond eyewitnesses and primary sources. By being a qualitative study, for description, analysis and discussion of results, the categories of analysis were elaborated. For tourists the following ones were defined: tourist expectation (1); and emotions and feelings that the trip awakes (2). Regarding the trip manager the categories were: the product thought by manager (1); the success of the trip in the manager optics (2); and the meaning of the trip to the region, the playful entertainers and the community in the manager optics (3). To the playful entertainers, the categories were: the playful entertainer look regarding the trip (1); and the success of the trip in the entertainer opinion (2). The results pointed that the cultural and playful animations are the trip differential. Despite the negative critics, the Maria-Fumaça Train Trip corresponds to the tourist demand expectations.