Estudo sobre a inteligência emocional em futuros profissionais do comércio internacional

Abstract

Nowadays, the organizations operating in international trade need to deal with several challenges, changes and pressures that increase with globalization. As the professionals are considered one of the main resources of the companies, those who have high levels of Emotional Intelligence stand out to deal with their routines and daily tasks. Given this, the goal of the present study was to evaluate how are the levels of Emotional Intelligence for future professionals of International Trade. Therefore, the target group of this study was the academics of International Trade's course of Universidade de Caxias do Sul, from Bento Gonçalves campus. The research was of quantitative nature and descriptive level, by application of a structured questionnaire for data collection purposes with scale Likert, due to adapted instrument from Emotional Intelligence Appraisal ® (EIA), elaborated by Bradberry and Greaves (2016). In general lines, the results suggest that the academics are more developed in social skills, in social competences and the overall average of Emotional Intelligence demonstrated that the academics often detain it. The study highlights the importance of Emotional Intelligence for the personal and professional life of the academics. [resumo fornecido pelo autor]