Análise da cadeia de suprimentos internacional de uma indústria metalúrgica do setor náutico localizada no Sul do Brasil

Abstract

In order to achieve long lasting quality, a company must consider a particular combination of internal and external factors. The environment outside the company's boundaries must be taken into consideration through the observation of the processes from the raw material to the product itself and the delivery to the final consumer. Therefore, the objective of this study is to become acquainted with the supply chain of a brazilian marine metallurgical industry. The subject of this study is a brazilian metallurgy industry that supplies hardware and components for small and medium sized boats. In the course of this work an analysis of the interorganizational relationship, with a focus on non-economic dimensions, is presented with the objective of proposing changes that are relevant to the improvement of the aforementioned international supply chain. For this purpose, the methodological structure of this applied research is caractherized by qualitative approach, exploratory objective and participant observation. The technical procedures for data collection were guided by document analysis and in-depth interviews with internal managers, high priority clients and a key supplier. The results of the work indicate that the quality of the information flow is fundamental for the maintenance of strategic partnership relationships. Thus, the insufficiency of information sharing is directly proportional to the insecurity perceived by the organizations participating in the studied supply chain. In order to minimize conflicts and improve overall performance, non-economic dimensions such as trust were relevant even in long-term relationships. [resumo fornecido pelo autor]