Acal-me: o design no auxílio a crises de ansiedade e ataques de pânico

Abstract

This study investigates panic attacks and the challenges faced by individuals who live with this disorder, analyzing their symptoms, triggers, daily impacts, and forms of treatment. The theoretical research was complemented by questionnaires and interviews that helped identify the users' emotional and practical needs, as well as gaps in current products and services aimed at managing crises. These analyses supported the development of Acal-me, a system composed of a physical product, an application, and an integrated service, guided by emotional design, ergonomic principles, and a user-centered approach. The results obtained include the creation of the brand identity, the development of the physical device (called Controle), the design of the service, and the structuring of the app's screens and functionalities. Packaging, a user manual, and complementary materials were also developed to consolidate the overall user experience. The methodological tools applied-such as blueprinting, user journeys, form analyses, prototyping, and strategic mappings-made it possible to organize the solution's ecosystem and guide its implementation phases. The final outcome presents a support proposal for managing panic attacks, combining technology, emotional care, and professional follow-up into a coherent and accessible system. [resumo fornecido pelo autor]